pk12 Privacy Policy

1. Introduction

pk12 ("pk12", "we", "us", "our") operates the online betting and casino platform accessible at pk12.vip. We are committed to protecting the privacy and personal data of every individual who uses our platform, including players from across Pakistan — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and beyond.

This Privacy Policy applies to all personal information collected by pk12 through the pk12.vip website, any associated mobile-optimised interfaces, customer support channels, and all other services provided under the pk12 brand. By registering an account, depositing funds, or otherwise accessing the pk12 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the pk12 Terms and Conditions, which govern your contractual relationship with pk12, and the pk12 Responsible Gaming Policy.

2. Data Controller

For the purposes of applicable data protection legislation, pk12 is the data controller responsible for the personal information collected through this platform. As data controller, pk12 determines the purposes for which, and the means by which, your personal data is processed. Contact details for data protection enquiries are set out in Section 14 of this Policy.

3. Information We Collect

pk12 collects several categories of personal information, depending on how you interact with the platform:

Registration and Identity Data:

• Full legal name as it appears on your CNIC or passport;
• Date of birth (used to verify that you are 18 years of age or above);
• Pakistani mobile number (used for account login, SMS verification, JazzCash and Easypaisa payment processing, and 2FA);
• Username selected during registration;
• Email address if provided during registration or support contact.

KYC Verification Documents:

• Copy of CNIC or valid passport;
• Proof of address documentation (utility bill or bank statement);
• Payment method evidence (e.g., JazzCash or Easypaisa account screenshots).

Financial and Transaction Data:

• Deposit and withdrawal amounts, dates, and payment method details;
• PKR account balance history;
• Bonus and promotional transaction records.

Betting and Gaming Activity Data:

• Sports betting selections, stakes, and outcomes;
• Casino and slot game sessions, bets placed, and results;
• Account login timestamps, session durations, and device identifiers.

Technical and Device Data:

• IP address and approximate geolocation;
• Browser type, version, and operating system;
• Device type and screen resolution;
• Referring URLs and on-site navigation data collected via cookies.

Communications Data:

• Records of live chat conversations with pk12 customer support;
• Email correspondence with the pk12 team;
• Complaint and dispute records.

4. How We Use Your Personal Information

pk12 uses the personal information it collects for the following purposes:

• Account management: To register, verify, and maintain your pk12 account, including processing login requests and account security measures such as 2FA;
• Age and identity verification: To confirm that you are at least 18 years of age and to verify your identity through KYC, as required by responsible gaming obligations and financial crime prevention requirements;
• Payment processing: To process PKR deposits via JazzCash, Easypaisa, and IBFT bank transfers, and to process withdrawal requests back to your payment method;
• Platform delivery: To provide you with access to pk12's sports betting markets (including PSL and cricket), casino games, and slot titles;
• Responsible gaming: To monitor account activity for indicators of problem gambling behaviour and to implement responsible gaming tools including deposit limits, self-exclusion, and session limits as requested or as required by our responsible gaming obligations;
• Fraud and crime prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited conduct;
• Customer support: To respond to your queries, complaints, and account enquiries through live chat and other channels;
• Marketing communications: To send you promotional communications about pk12 bonuses and offers, where you have not opted out. You may opt out of marketing communications at any time through your account settings;
• Legal compliance: To comply with applicable laws, regulatory requirements, and court orders;
• Platform improvement: To analyse usage patterns and improve the pk12 platform experience for Pakistani players.

5. Legal Basis for Processing

pk12 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to enter into and perform the contract with you (the pk12 Terms and Conditions), including account creation, payment processing, and game delivery;
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations and responsible gaming requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and platform improvement, where our legitimate interests are not overridden by your privacy rights;
• Consent: Processing for direct marketing communications, where you have given explicit consent. Consent may be withdrawn at any time.

6. Sharing Your Personal Information

pk12 does not sell your personal information to third parties. We share your data only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, and banking partners receive only the transaction data necessary to process your PKR deposits and withdrawals;
• Game providers: Third-party casino and slot game suppliers receive pseudonymised session and bet data required to deliver games and calculate outcomes;
• Identity verification providers: KYC and AML screening providers receive the identity documents you submit for verification purposes;
• Regulatory and law enforcement authorities: Where required by applicable law or court order, pk12 will disclose personal data to competent authorities;
• Group companies and service providers: Hosting, analytics, customer support, and IT security providers operating under data processing agreements that bind them to confidentiality and security obligations equivalent to those in this Policy;
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

7. Cookies and Tracking Technologies

pk12 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use include:

• Strictly necessary cookies: Required for the platform to function, including session authentication and security cookies. These cannot be disabled;
• Functional cookies: Remember your preferences such as language settings, preferred odds format, and login state;
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the pk12 platform, used solely to improve platform performance;
• Marketing cookies: Used to measure the effectiveness of pk12's promotional campaigns. These are only deployed where you have consented.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the pk12 platform.

8. Data Retention

pk12 retains your personal information for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and audit obligations. Specifically:

• Account registration and KYC data is retained for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements;
• Transaction and betting history is retained for a minimum of five years from the date of the relevant transaction;
• Customer support communications are retained for a minimum of three years from the date of the last interaction;
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as evidence of compliance.

Upon expiry of the applicable retention period, pk12 will securely delete or anonymise your personal data in accordance with its data destruction procedures.

9. Data Security

pk12 implements technical and organisational security measures appropriate to the risk of processing your personal data, including:

• 256-bit SSL/TLS encryption on all pages and API endpoints, including the pk12 login page and all payment interfaces;
• Encrypted storage of passwords using industry-standard hashing algorithms (passwords are never stored in plain text);
• Two-factor authentication available to all pk12 account holders;
• Role-based access controls limiting staff access to personal data to those with a legitimate business need;
• Regular security audits and penetration testing of the pk12 platform;
• Incident response procedures for detecting, assessing, and notifying relevant parties of data breaches within required timeframes.

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pk12 login credentials and for ensuring your device is adequately secured.

10. Your Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by pk12:

• Right of access: Request a copy of the personal data pk12 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data in certain circumstances, subject to pk12's legal retention obligations;
• Right to restrict processing: Request that pk12 limit the processing of your personal data in certain circumstances;
• Right to data portability: Request a machine-readable copy of your personal data for transfer to another service, where technically feasible;
• Right to object: Object to processing based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact pk12 customer support via live chat or at the email address in Section 14. We will respond within the timeframe required by applicable law.

11. Children's Privacy

pk12 is strictly an adult platform. We do not knowingly collect personal information from any individual under the age of 18 years. Age verification is conducted as a standard part of the pk12 account registration and KYC process. If pk12 becomes aware that personal data has been collected from a person under 18, that account will be immediately suspended, all personal data will be deleted in accordance with our retention policy, and any funds will be returned to the source payment method.

If you believe a person under 18 has registered a pk12 account, please contact our support team immediately at the details in Section 14.

12. International Data Transfers

pk12 operates internationally and may transfer your personal data to countries outside of Pakistan for storage, processing, or analysis by our service providers. Where personal data is transferred internationally, pk12 implements appropriate safeguards including contractual data processing agreements, standard contractual clauses, and equivalent data protection measures to ensure your data is protected to a standard consistent with this Privacy Policy.

13. Changes to This Privacy Policy

pk12 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The updated version will be published at pk12.vip/privacy-policy with a revised effective date. Where changes are material, pk12 will notify registered players via platform notification or by other reasonable means. Your continued use of the pk12 platform following publication of an updated Privacy Policy constitutes your acceptance of the changes.

14. Contact and Data Protection Enquiries

For all privacy-related enquiries — including requests to exercise your data rights, questions about how pk12 processes your personal information, or complaints about our data practices — please contact the pk12 data protection team via live chat available 24/7 on the pk12 platform, or by email at the address shown in the footer of this page. Please include "Privacy Enquiry" in your message subject and your registered pk12 mobile number or username so we can locate your account efficiently.

If you are dissatisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority in the jurisdiction applicable to you.